Refund & Cancellation Policy

Last updated: April 23, 2025

Thank you for engaging Rexxfield.

The following terms are applicable for any services that you purchase from Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund & Cancellation Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rexxfield Limited Company, 1309 Coffeen Avenue, STE 1200, Sheridan WY 82801.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Rexxfield, accessible from https://rexxfield.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Rexxfield provides time-sensitive, expert-level investigative services across a wide range of cybercrime cases, including but not limited to cryptocurrency theft, online fraud, extortion, harassment, stalking, identity theft, hacking, and business email compromise.

Due to the nature of our work – which often begins immediately upon engagement and involves the allocation of significant human and technical resources, we maintain a clear and strict refund and cancellation policy as follows:

No Refunds Once Work Has Begun

By engaging Rexxfield, you acknowledge and agree that:

  • All payments are non-refundable once Rexxfield has initiated work on your case. This includes any investigative planning, research, evidence collection, communication with authorities, or contact with third parties.

  • Work may begin immediately upon receipt of either payment or a signed agreement, whichever occurs first.

  • The services provided are based on professional time, tools, and expertise—not on the guarantee of any specific outcome such as prosecution, recovery, or identification of suspects.

  • You confirm that you have conducted your own due diligence regarding the services we offer, and that you are entering this engagement with a clear understanding that there are no guarantees of success due to the complexity and unpredictability of cybercrime investigations.

Exception – Prior to Commencement of Services

A refund may be considered only if Rexxfield confirms in writing that no investigative work has been initiated at the time of your cancellation request. Due to the urgency of most cases, such scenarios are rare.

No Chargebacks or Disputes

By retaining Rexxfield, you agree:

  • Not to dispute or reverse payments via your bank, credit card issuer, wallet provider, or payment processor once work has begun.

  • Any attempt to initiate a chargeback or payment reversal will constitute a material breach of contract, and Rexxfield reserves the right to pursue legal enforcement of any unpaid fees and recovery of associated damages or legal expenses.

How to Submit a Cancellation Request

If you wish to cancel your service before work has begun, contact us immediately at [email protected] with the subject line:
“Urgent Cancellation Request – [Your Full Name]”
Please include the date of payment and a copy of your signed agreement (if submitted).

We will review your request and respond in writing once a determination is made.